Shipping policy

HOW CAN I TRACK MY ORDER?

After your order has shipped, we will provide you with your tracking number. Depending on the carrier, you should have access to your package transit time. 

SHIPPING 

Our processing time is 3 to 5 business days before actual shipment.  During high peak periods and due to the high demand of some of our products, please allow 5 to 10 business days for us to process your orders before shipment.  However, we will ensure you receive your items in a fast and safe manner.

MY PACKAGE WAS DAMAGED

These unforeseen situations may occur. Unfortunately, once the package leaves our facility, it's out of our control on how carriers handle packages. Please inspect your order immediately upon receipt and contact us within 48 hours to report any damage. After 48 hours we reserve the right to reject any claims of damages. All original packing materials and boxes must be retained for inspection purposes.

What to do if you receive a damaged product? 

1. Send clear pictures of the damages  
2. Send your order number at time of initial contact to expedite the replacement process.  
3. Give 48 hours for us to file a claim with the shipping carrier, and once it is approved, we would send you a brand-new product.  

Please note we are not responsible for damages that occur in transit between third party shippers to your foreign location. This applies to international customers shipping. 

(International Customers)

Please follow the steps above and a refund will be given immediately. Sadly, we do not reship damaged products. 

DUTIES AND CUSTOMS FEE

We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping. Warrior Queen Cosmetics, LLC.  is not responsible for any customs fees incurred from imported goods. Due to the complexity of international laws and taxes, we do not include those fees in orders. You are responsible for any local customs and duties on your order.

I’VE PROVIDED INCORRECT ADDRESS INFORMATION

If you have provided incorrect and/or incomplete mailing address at time of checkout, we will not be responsible for shipping cost. 

False claims or missed package WILL NOT be honored. Meaning, if the courier used to ship your packages confirms delivery of your package but claims of not receiving package is received, we will NOT give a refund.

MY PACKAGE WAS LOST/STOLEN

Unfortunately, we are not responsible for lost or stolen items. 

Once orders have left our facility, the package is in the care of the postal handler. Customers are required to submit a claim directly with the respective couriers and follow their guidelines.  Please note, some couriers have a 14-day wait period before assuming that packages are lost/stolen. After 14 days, please contact the customer service team of the courier directly.  

WHAT IF I NO LONGER WANT THE PRODUCT OR CHANGE MY MIND CAN I RETURN IT?

We do NOT accept returns.